Terms of Service

1. Introduction

Welcome to EduInfinity 3D. These Terms of Service ("Terms") govern your use of our website edu-infinity.com and the purchase of our compact 3D printing products and services. By accessing our website or making a purchase, you agree to be bound by these Terms.

EduInfinity 3D is a company registered in England and Wales (Company Registration: 12345678) with its registered office at Innovation House, 42 Technology Park Drive, Cambridge, CB4 0WS, United Kingdom.

2. Definitions

• "Company," "we," "us," "our" refers to EduInfinity 3D
• "Customer," "you," "your" refers to the individual or entity using our services
• "Products" refers to 3D printers, accessories, and related items sold by us
• "Services" refers to support, consultation, and other services we provide
• "Website" refers to edu-infinity.com and all associated pages

3. Acceptance of Terms

By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

You must be at least 18 years old to make purchases. If you are under 18, you may only use our services with parental or guardian consent.

4. Products and Services

4.1 Product Information

We strive to provide accurate product descriptions, specifications, and pricing. However, we do not warrant that product descriptions or other content is error-free, complete, or current. Product colors may vary due to monitor settings and lighting conditions.

4.2 Availability

All products are subject to availability. We reserve the right to discontinue products, modify specifications, or change pricing at any time without notice. If a product becomes unavailable after your order, we will notify you and offer alternatives or a full refund.

4.3 UK Delivery

We primarily serve customers within the United Kingdom. Delivery times and costs vary by location and product. Specific delivery information will be provided during checkout.

5. Ordering and Payment

5.1 Order Process

Orders are subject to acceptance by us. We may refuse or cancel orders for any reason, including product unavailability, pricing errors, or suspected fraudulent activity. Order confirmation does not guarantee acceptance.

5.2 Pricing

All prices are in British Pounds Sterling (GBP) and include VAT where applicable. Prices may change without notice, but confirmed orders will honor the price at the time of order confirmation.

5.3 Payment Terms

Payment is required at the time of order unless otherwise arranged. We accept major credit cards, debit cards, and other payment methods as displayed during checkout. Payment processing is handled by secure third-party processors.

6. Warranties and Returns

6.1 Product Warranties

All products come with manufacturer warranties as specified in product documentation. We provide additional support during the warranty period as described in our support policies.

6.2 Return Policy

You may return unopened products within 30 days of delivery for a full refund, subject to our return procedures. Returned products must be in original condition and packaging. Custom or personalized products cannot be returned unless defective.

6.3 Defective Products

If you receive a defective product, contact us immediately. We will repair, replace, or refund defective products at our discretion. This does not affect your statutory rights under UK consumer protection laws.

7. User Conduct

You agree to use our website and services responsibly and legally. You must not:

• Use our services for illegal or unauthorized purposes
• Interfere with website functionality or security
• Submit false or misleading information
• Infringe on intellectual property rights
• Attempt to gain unauthorized access to our systems
• Use automated systems to access our website excessively

8. Intellectual Property

All content on our website, including text, images, logos, and software, is owned by us or our licensors and protected by copyright, trademark, and other intellectual property laws. You may not use our content without written permission except as necessary for normal website use.

9. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our privacy practices.

10. Limitation of Liability

To the fullest extent permitted by law:

• We provide products and services "as is" without warranties beyond those explicitly stated
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the specific product or service
• This limitation applies except where prohibited by applicable law

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot be limited under UK law.

11. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses arising from your use of our products or services, violation of these Terms, or infringement of third-party rights.

12. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or supply chain disruptions.

13. Modification of Terms

We may update these Terms periodically. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the new Terms. For significant changes, we may provide additional notice.

14. Termination

We may suspend or terminate your access to our services for violation of these Terms or other reasons at our discretion. You may stop using our services at any time. Termination does not affect existing orders or warranty obligations.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. This does not affect your rights under UK consumer protection laws.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding the use of our website and services.

18. Consumer Rights

If you are a consumer in the UK, you have additional rights under the Consumer Rights Act 2015 and other consumer protection laws. These Terms do not limit or exclude such rights. For more information about your consumer rights, visit gov.uk/consumer-protection-rights.

19. Educational Use

Special terms may apply to educational institutions and bulk purchases. Contact us for information about educational discounts and institutional licensing.

20. Technical Support

We provide technical support for our products as described in product documentation and support policies. Support is provided during normal business hours and may be subject to additional terms.

21. Contact Information

If you have questions about these Terms, please contact us:

22. Alternative Dispute Resolution

For consumer disputes, you may use alternative dispute resolution services. We participate in relevant ADR schemes where applicable. Information about dispute resolution options is available from Citizens Advice or the relevant trade association.